1. What materials do you use for your handmade bags?

We use high-quality, sustainably sourced materials, including natural or repurposed fabrics, leather, and eco-friendly hardware. Each bag is crafted with care to ensure durability and style.

2. Are your bags made to order?

While most bags are available for immediate purchase, some of our bags are made to order. Please check the individual product listings for availability and processing times.

3. Can I customize my bag?

It is more efficient to batch sew all of the designs in order to keep prices appropriate. We offer color and material options for certain styles as listed. Please contact us directly to discuss your preferences, and we will do our best to accommodate your request.

4. How should I care for my handmade bag?

Canvas:

Waxed canvas:

Leather straps:

To maintain the quality of your bag, we recommend spot cleaning with a damp cloth. For leather straps, occasional conditioning may be necessary. Please refer to the care instructions linked here for specific guidelines.

5. What is your return policy?

We accept returns on unworn and unused items within 7 days of purchase. Custom orders are generally non-returnable unless there is a manufacturing defect. Please review our full return policy for more details.

6. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.

7. How long does shipping take?

Shipping times vary based on location and order processing. Typically, orders within the U.S. take 3-7 business days. You will receive tracking information once your order has shipped.

8. Can I pick up my order?

Yes! We do offer in-person pick-up. Choose this option at check out.

9. Do you have a physical store?

At this time, we primarily operate online. We occasionally participate in craft fairs and markets; please follow us on social media for updates on our events.

10. How can I contact you for further questions?

You can reach us via the contact form on our website or email us at [baerbuilt@gmail.com]. We aim to respond to all inquiries within 24-48 hours.